Happy New Year and welcome to the January edition of our Carer Friendly Newsletter. As we step into a new year, we want to say a heartfelt thank you to all unpaid Carers for everything you do every day.   

In this Newsletter, we’re shining a light on support for Carers in military families. Caring within the Armed Forces community can bring unique experiences and pressures, and we’re pleased to share information about the services and organisations in Wiltshire that are here to support both Carers and their families.

We’re also reminding Carers to book onto one of our Carer ID Card Discovery Sessions. These friendly sessions show you how to make the most of your Carers ID Card, from accessing discounts and local offers to using it as recognised Carer identification. Whether you’re new to the card or have had it for a while, there’s always something new to discover. 

We hope this newsletter helps you feel informed, valued, and supported as the year begins. As always, you’re not alone and we’re here to support you every step of the way. 

 

Featured offer– Burnt Orchid Organics

Creating Sensory‑Safe Moments of Calm for Carers- 10% discount on all products using CODE: CFP10

“Caring for a loved one is an act of deep commitment — but it can also be exhausting, overwhelming, and emotionally heavy. As someone who spent many years as an unpaid Carer for my own family, I know how easily your own wellbeing can slip to the bottom of the list. The days blur, the responsibilities stack up, and even small sensory stresses can feel too much.

Burnt Orchid Organics was born from that experience.

I wanted to create something gentle, grounding, and accessible for people who give so much of themselves. My handcrafted sensory‑safe sprays are designed for Carers who may be navigating fatigue, neurodivergence, anxiety, or simply the constant ‘on‑ness’ of supporting someone else. Every blend is formulated with soft, breathable botanicals—never overpowering, never synthetic—so they can offer calm without adding to sensory load. 

These sprays are quick to use, easy to carry, and ideal for those tiny pockets of time Carers rarely get: a moment before a medical appointment, a pause after a challenging conversation, or a breath of clarity before the next task begins.  

Burnt Orchid Organics exists to remind Carers that they deserve care too. A minute of grounding can make a meaningful difference—and sometimes, that minute is all we have.” – Annette

Military Personnel and Family Support

Military life can bring pride, purpose and community, but it can also bring real pressures for families. Frequent moves, time apart, changing routines, and the impact of injury, illness or trauma can all affect everyday life. In Wiltshire, there is a strong network of organisations working together so that serving personnel, veterans, and their loved ones can access the right help at the right time.

Dorset and Wiltshire Online Discovery Sessions 

Online Carers Card Discovery Sessions are taking place on the 24^th February 2026 at 1.30pm and 6.30pm. Join us and discover how to get and use the card, why it’s important, the exclusive benefits and discounts it offers and how we raise awareness of Carers in the community. 

See the link below to book through Calendly. 

Military life can bring pride, purpose and community, but it can also bring real pressures for families. Frequent moves, time apart, changing routines, and the impact of injury, illness or trauma can all affect everyday life. In Wiltshire, there is a strong network of organisations working together so that serving personnel, veterans, and their loved ones can access the right help at the right time.

Why Carer identification matters in the Armed Forces community 

Within military families, many people provide extra support without ever thinking of themselves as a “Carer”. But recognising caring early can make a big difference. 

A Carer (in this context) is someone who provides unpaid help to a family member or friend who couldn’t manage without support because of illness, disability, mental health needs,addiction or injury. This could include a partner supporting a veteran with physical injuries, a parent helping an adult child who is unwell, or a young person supporting a parent or sibling. 

Being identified as a Carer can help people access advice, emotional support, practical help, and opportunities to take a break, all of which supports wellbeing and helps families stay resilient. 

Have a look at the support we offer through Carer Friendly Wiltshire, including the Carers ID card.  

Local support you can access in Wiltshire 

Carers Together Wilsthire (support for unpaid Carers) 

If you are supporting someone and think you may be a Carer, you can contact Carers Together Wiltshire for practical and emotional support, advice, and help to understand what’s available. 

📞 01380 710300 
📧 enquiries@carerstogetherwiltshire.org.uk

Military family support services and partners

Help for Heroes 

Help for Heroes provides life-changing physical, mental and financial support to UK veterans and those close to them.

Youth Options (workshops and resources for military families) 

Youth Options has launched a programme (supported by The Armed Forces Covenant Fund) to support military families with workshops and tailored resources.

Bereavement support in Wiltshire 

Military families can also be affected by bereavement, sometimes in complex or life-changing ways. If you or someone you care about is grieving, there is support available across Wiltshire. 

These services aim to support people both in and having left military service, as well as their families and those who care for them. If any of this sounds like your situation, you deserve support and reaching out can be the first step that could make a difference.  

Forward Carers is delighted to present Ridgewater Energy with our Carer Friendly Employer Commitment Mark, recognising the organisation’s commitment to creating a supportive, inclusive workplace for employees who also have unpaid caring responsibilities. 

This award is given to employers who can clearly demonstrate progress against our five Carer Friendly Standards. These standards help ensure that staff who are Carers feel recognised, understood, and supported, including having the flexibility to take additional time off when needed to meet their caring responsibilities. 

Peter Bywater, Managing Director at Ridgewater Energy, said: 
“We are really proud to receive this award, in recognition of our company’s culture, under which, we care about our employees and give them the support and flexibility, to fulfil any caring responsibilities they may have now, and in the future. We recognise that there is always more we can do, but in achieving this recognition, we have made a strong commitment to carry on providing and strengthening this support.” 

One Ridgewater employee, who is an unpaid Carer for their parents, shared the impact this support has had: 
“I really value and appreciate knowing that the support is there, when I need it. Because, I know there is the flexibility for me to have extra time off, flexibility in attending appointments and knowing the company I work for, fully support my needs and go beyond what is typically expected from legislation, I can focus on both my wellness and my parents care, knowing they have my back.” 

Across the UK, 1 in 7 workers are unpaid Carers. Many juggle demanding roles at home and work and are often the most skilled and experienced staff. Without the right support in work, Carers Uk estimate 600 people in UK leave work every day due to caring.  

Ridgewater Energy has taken proactive steps to address this. Their team completed Carer Awareness Training, increasing understanding of unpaid caring roles and equipping advisors and assessors with the knowledge to better support clients and advocate for Carers. The organisation also actively supports the wider caring community through donations, attending events, delivering talks, and ensuring Carers’ needs are considered throughout their projects. 

Rachel Close, Programme Manager for Community and Business Relationships at Forward Carers, said: 
“We are incredibly impressed by the dedication and care Ridgewater Energy has shown in putting the wellbeing of their staff at the heart of their workplace culture. Their commitment goes beyond supporting employees who are Carers – by completing our Carer Awareness training, they have ensured that all staff are equipped to recognise and understand the challenges Carers face, both within their workforce and across the wider community. It’s inspiring to see a company using this knowledge to guide others towards support, creating a ripple effect of care and understanding that truly embodies what it means to be a Carer Friendly Employer.” 

Forward Carers is proud to recognise Ridgewater Energy’s leadership and commitment. Their actions set a strong example for employers across Dorset and show what is possible when workplaces truly value and empower Carers.

Forward Carers is proud to recognise Birmingham Community Healthcare (BCHC) as a recipient of our Carer Friendly Employer Commitment Mark. This prestigious award acknowledges workplaces that actively support staff who carry unpaid caring responsibilities, through recognition, policies, and a supportive culture. 

BCHC has taken a leading role in this commitment by establishing a dedicated Carers Staff Network and embedding wellbeing support, flexible practices and Carer workplace Champions. 

Richard Kirby, CEO of BCHC, said: 

“We’ve been on a journey of seeking to take the support for people in BCHC who are Carers more seriously for quite a while now and I am really grateful to the Carers’ network for helping us do that. Their role as critical friends, raising issues, giving us feedback, helping us think through sensible responses, is really important. It’s been eye-opening just how many in our staff have caring responsibilities outside of work. Our job as an employer has to be to make it as easy as possible for people juggling work and care.”  

Rachel Close, Programme Manager at Forward Carers, commented: 

“As a working Carer myself, it is always a joy to meet passionate, like-minded staff networks. Joint Network Chairs Akunna Madufor and Abdulsalam Olatunde have continued to juggle work, caring and leading this new staff network with such energy and commitment. I’m looking forward to continuing our training and mentoring support as the network grows.” 

Forward Carers applauds BCHC’s for taking tangible steps towards embedding carer-friendly practice across the organisation. Their achievement highlights the significant difference employers can make when they acknowledge and support unpaid Carers among their workforce and the wealth of knowledge and experience these staff members provide.  

We look forward to continuing our partnership with BCHC, delivering training, mentoring and guidance as they continue to embed their commitment to Carers.  

About BCHC 

Birmingham Community Healthcare NHS Foundation Trust – known as BCHC – deliver more than 100 different NHS services for people of all ages. They provide core community health services for the 1.1 million people of Birmingham and also a range of specialist rehabilitation and dental services for the 6.5 million people across the wider West Midlands region.  

To read more about BCHC and their Commitment Mark Award, click below.

National Carers: Savings Across the UK

A new approach for 3 of our Carer Cafés!  

Our Carers Cafes are all about connecting, having fun, and looking after your wellbeing. Enjoy free refreshments and a cake while taking a well-earned break in our Carer Café. 

At our 3 brand new Carer Cafés you will now also have the option to bring the person you care for, so that they can join in with games, Tai Chi, and gentle seated exercise at the Age UK Wiltshire Fitness & Friendship Club (£6 per session, but Carers go free). 

These new Carer Cafés are running in Amesbury, Tidworth and Westbury. For more information check out the attached posters or visit the events page on our website!

Everyone is welcome at our Carer Café – whether you’re joining on your own or bringing someone with you. 

If you decide to bring the person you care for along to the Age UK Wiltshire Fitness and Friendship Club, please ensure you agree with the following Age UK Wiltshire policy: 

• I will make sure I am available, in the Carer Café, for the entire duration of the F&F Club. 

• I understand that Age UK Wiltshire’s policies, DBS procedure and insurance cover don’t allow them to support people with eating, drinking, using the toilet or mobility. 

• I confirm that I will not leave the premises while the person I care for is attending the F&F Club. 
  
  

Salisbury Escape Rooms 

Located in the heart of Salisbury at 11a Fisherton Street (SP2 7SU), Salisbury Escape Rooms offers immersive, timed puzzle-adventure experiences that give your mind a break from daily demands. The concept is straightforward: you and your team enter a themed room, and you have 60 minutes to solve clues, unlock mechanisms and “escape” 

Our current game is A Case of Murder and Marigolds – our cozy murder mystery. This time the Wessex Constabulary have tasked you with searching the home of the late botanist Dr. Seymour McGuffin – who was murdered during his annual family reunion. All the suspects are in custody and have not left the premises since the death occurred – but they did have time to stash the murder weapon. We can only hold the suspects for 24 hours, and we are coming up on 23. So you and your team only have 60 minutes to search for the murder weapon and any evidence that will help us make an arrest! The only area we haven’t checked is the greenhouse, Dr. McGuffin’s pride and joy. Will your team get stuck in the weeds or be able to see the forest for the trees? 

Ready to step into the mystery? A Case of Murder and Marigolds is waiting for you at Salisbury Escape Rooms. Book your experience today and see if you have the detective skills to crack the case before time runs out.

Carers get 15% off when they use CARERFRIENDLY15 at check out! 

Online Card Discovery Sessions

Online Carers Card Discovery Sessions are taking place on the 24th February 2026 at 1.30pm and 6.30pm.
Join us to learn how to apply for a Carers Card, how it works, why it matters, the exclusive benefits and discounts available, and how it helps us champion Carers within the community.

See the link below to book through Calendly. 

Forward Carers is proud to celebrate Action for Children’s achievement of the Carer Friendly Employer Commitment Mark, a milestone that reflects an ongoing commitment to gradual, sustainable change. We will continue to support Action for Children as they embed Carer-friendly practices and implement the changes they wish to see across their organisation.

This proactive approach ensures that positive Carer awareness, access to support within Action for Children and the wider community, and strong advocacy for Carers are embedded throughout the organisation’s culture and practice.

Rachel Close, Programme Manager at Forward Carers, said:

“It’s been a real pleasure working with Action for Children to support their journey towards becoming a Carer Friendly Employer. By developing Carer Champions across the country and launching a dedicated staff network, they’ve demonstrated a genuine commitment to creating a workplace where every Carer feels valued and understood.”

Brigitte Gater, Managing Director of Children’s Services at Action for Children, added:

“Action for Children is incredibly proud to achieve the Carer Friendly Employer Commitment mark, confirming our dedication towards creating a supportive and inclusive environment for all staff.

“We have been working closely with Forward Carers and colleagues within Action for Children who are Carers themselves, to ensure we are putting systems in place that properly support staff with personal caring responsibilities.

“We have set up a staff network for Carers and are developing trained Carer Champions, who will ensure that Action for Children continues to provide effective support to staff and improve wellbeing, including offering flexible working arrangements and paid dependency leave.

“Our aim is to empower staff to balance work and care and receive the support they need to feel happier, healthier and understood – and we are thrilled that these efforts have been recognised.”

About Action for Children
Action for Children protects and supports vulnerable children and young people by providing practical and emotional care and support, ensuring their voices are heard, and campaigning to bring lasting improvements to their lives. With 342 services in local communities across the UK, in schools and online, in 2024/2025 the charity supported 551,400 children, young people, and families.

Your Carer Friendly ID Card helps you be recognised quickly, whether you’re collecting a prescription, visiting hospital, speaking to school or work, or accessing local support. 

Many Carers and Young Carers tell us how much they appreciate having a digital version they can access instantly on their phone, especially on busy days. That’s why we encourage you to store your card safely on your smartphone and show it whenever you need it. 

We’re also working on a new, improved Carer ID Card based on your feedback. While that’s in development, thank you for sticking with us and making the most of the digital version. 

Here’s a Step-by-step guide 

Option 1: Add Your Carer ID Card to Your Mobile Wallet (Android) 

If you have an Android phone, you can store your card in Google Wallet. This keeps it safely in one place, just like bank cards or travel passes. 

How to add your card: 

1. Open the Google Wallet app. 

2. Tap “+ Add to Wallet”, then choose “Everything else”. 

3. Take a clear photo of both sides of your Carer ID Card 
   – tap the button when prompted to capture the second side. 

4. Select “ID Card” as the type. 

5. Add any extra details if the app asks (for example, your region). 

6. Tap Save or Add. 

Once added, you can open Google Wallet any time and tap ‘View pass images’ to show both sides of your Carer ID Card when asked. 

Option 2: Save Your Carer ID Card in Your Phone’s Photo Gallery (All Phones)

This option works on all smartphones, including iPhones and Android devices. 

How to do it: 

1. Take a photo of both sides of your Carer ID Card. 

2. Save the images in your phone’s photo gallery. 

3. Move them into your Favourites or Starred folder so they’re easy to find quickly. 

This simple method is great for Young Carers or anyone who wants a no-fuss digital version. 

Why Using a Digital Card Helps

Keeping a digital version of your Carer ID Card means: 

• You can show it instantly in appointments, pharmacies, workplaces, shops, or schools. 

• It reduces the risk of losing the physical card. 

• It helps people recognise your caring role when you need support. 

• It’s an easy backup while we work on your enhanced card. 

Several Carers also tell us that carrying a digital card gives them added confidence, especially when explaining their role to professionals who may not always understand the pressures they’re under. 

More on the Carer Friendly ID Card

If you are yet to apply for your Carer ID Card, or want to know more about what it is and how it can support you in your Caring role, click on the link below to view our dedicated blog explaining this.

National Carers: Savings Across the UK

Wiltshire Carers: Your Latest Offers & Resources

Why not have a look at where you could buy your Christmas gifts this year using your Carers ID Card. Lots of lovely things to find with a discount...

In Wiltshire visit: 

Sole Luna in Calne- the home of beautiful hand dyed clothing, crystals, incense, candles, and more to receive a 5% discount. 

Indico in Cricklade stocks wonderful gifts, homewares, accessories and jewellery, from India. Receive a 10% discount in store with your card. 

You may know someone who would enjoy a visit to Salisbury Escape Rooms. 15% Discount available using CODE: CARERFRIENDLY15 

Whilst out shopping in Trowbridge, rest a while and visit Cesar’s Coffee for some refreshment and light bites and receive 10% off your bill. 

Featured offer/service– Inglis Physiotherapy

 

Have Your Say on Self-Directed Support in Wiltshire

Do you, or someone you care for, use Self-Directed Support (SDS) – sometimes called a Personal Budget or Personal Payment Plan? 

SDS is about giving people more choice and control over how their care and support needs are met. Instead of the council arranging services for you, the money can be given directly to you (or managed on your behalf), so you can decide what works best – from employing a personal assistant, arranging home care, or paying for activities, therapy, equipment, or short breaks. 

We know that SDS works differently for everyone, and sometimes it isn’t straightforward. That’s why Voice It, Hear It is leading an independent piece of engagement to gather the real lived experiences of people across Wiltshire. 

We want to hear from people who: 

• are currently using SDS, 

• were offered it but chose not to take it up, 

• tried it but later went back to council-arranged support, or 

• care for or support someone who has been involved in SDS. 

• are a professional who supports, advises, or works with people offered SDS 

Why your voice matters 

Services can only change for the better when the people who use them share what works, what doesn’t, and what could be improved. Your insights will directly feed into a report that is shared with Wiltshire Council, local partners, and the wider community later this year. 

How you can take part 

You can share your story in whatever way works best for you: 

• complete our online survey – tell us as much as you would like in your own time, at your own pace: https://survey.communityfirst.org.uk/zs/3CBZvN 

• a one-to-one chat on the phone or by video call, 

• a face-to-face meeting, 

• through a group or organisation you already know and trust. 

Conversations are guided by a few open questions, kept confidential, and can remain anonymous if you wish. 

Email: voice@communityfirst.org.uk 
Phone: 01380 722 475 

This project is part of Voice It, Hear It and supported by Wiltshire Council. 

Your voice can shape the future of support in Wiltshire – please get in touch if you’d like to take part.

Carers Rights Day 2025 – Know Your Rights, Use Your Rights Support 

Carers Rights Day is fast approaching on Thursday 20^th November – a national awareness day dedicated to ensuring unpaid Carers understand their rights, know where to get help, and feel supported in their caring role.  

Across Dorset and Wiltshire, partners are coming together to host a variety of online and in-person events offering advice, information, and wellbeing activities for Carers. 

A full programme of events will be available soon on the Our Dorset website, our own Forward Carers online calendar in Wiltshire, and the Carers Together Wiltshire events – so keep an eye out and get involved on what is on near you!

Carers Rights Day Online Events  

Remember to book onto these, we would love to see you there.  

The Carers Card and How it Supports your Rights, 18th November 2025 6.30pm-7.15pm.  

Link to Book: Carers ID Card Discovery Session – Carers Rights  

Support For Working Carers-Rights at Work 20th November 7pm-7.45pm.  

Link to Book: Support For Working Carers

The theme this year is “Know your rights, use your rights”. This day is a call to recognise and celebrate the vital contribution of unpaid Carers and to ensure that you – the Carers we support – are empowered with the knowledge, tools and support you deserve.

Why this day matters

There are an estimated 5.8 million unpaid Carers in the UK – people providing care to a partner, family member, friend or neighbour without being paid. Many Carers do not recognise themselves as Carers, and may miss out on the rights and support available. Knowing your rights is not just about legal entitlement, it’s about safeguarding your wellbeing, protecting your role as a Carer, and enabling the person you care for to receive the best support.

What rights should Carers know about?

Here are some of the key rights and entitlements you should be aware of:

• The right to a Carer’s Assessment: if your caring role is affecting your life, you have the right to ask your local authority for an assessment to identify support for you.
• The right to be identified as a Carer: for example, on GP records, and to access immunisations or health checks.
• Employment-related rights: you have the right to request flexible working from day one of employment, and under the new framework you can change arrangements more than once a year.
• The right to challenge when your rights are not being met: whether that is discrimination in the workplace, being left out of decisions about the person you care for, or transitions between children’s and adult services.

What we at Forward Carers are doing…

As a values-driven social enterprise dedicated to recognising, valuing and supporting unpaid Carers, here’s how we are marking this Carers Rights Day:

• Events (online & in- person) across our regions (Birmingham, Dudley, Sandwell, Walsall, Dorset and Wiltshire) to help you understand your rights, ask questions and access support.

• Measurement and impact focus: we will track how many Carers access the sessions, how many undertake a Carer’s Assessment after the event, and how many report feeling more confident in exercising their rights in our service areas over next 12 months.
• Testimonies & case-studies: sharing real-life stories of unpaid Carers we support, to highlight the difference that rights awareness can make.

Why it matters for Carers and whole families…

For the Carer: this day and ongoing work is about you – your health, your potential to carry out caring in a sustainable way, your ability to have a life outside caring.

For the person you care for: when you are supported and empowered, the quality of care improves, the relationship is stronger, and the whole family benefits.

For services & businesses: recognising and supporting unpaid Carers reduces hidden costs, prevents crises, and builds resilient, Carer-Friendly communities. Indeed, Carers underpin our health and social care systems, and deserve to be “seen, heard and supported”.

How you can get involved

• If you are a Carer (or think you might be) — book into one of our Carers Rights Day sessions and use the day to gain information and advice or: “What rights am I entitled to? Am I using them?”

• If you are an employer or organisation — join us in promoting Carer-Friendly policies, sharing resources, and making your workplace one where Carers are recognised and supported.

• Share your story: whether via our social channels or email us — your voice helps others realise they are not alone.

Closing thoughts

On this Carers Rights Day we commit to standing with you: helping you know your rights, feel confident to use them, and supporting you to live a life beyond caring. As one of our partners said recently: “When Carers understand their rights, everything changes.” We look forward to working together to build Carer-Friendly Communities where unpaid Carers are truly recognised, valued and supported.

A brand-new online resource has been launched to support Young Carers in Wiltshire, offering a dedicated space where children and young people caring for a family member can find guidance, information, and support.

The new Young Carers pages on the Carer Friendly Wiltshire website have been co-produced with Young Carers themselves, ensuring the content is engaging, relevant, and truly reflective of their experiences.  

The pages provide:

• Practical Support Young Carers Cares ID Card to support their recognition in our communities, online activity groups, National and Local discounts directory 
• Local support information including where to get help and how to connect with other young carers. Benefits calculator for Young Adult Carers, financial support and grants 
• In Our Own Words  that let young carers know they are not alone and share experiences
   
  

Voices from the community

” The Young Carers page is informative with a subtle blue background making it easier to read and there are links to finding information. It is definitely a good website to use!’ – Chloe a member of the Young Carers Council

“Young carers are vital to our communities. This resource recognises their role and provides a safe space to connect, learn, and access support. Thanks to Forward Carers for ensuring young carers’ voices shaped this project. We encourage families, schools, and professionals to explore and share the resource widely.”
— Georgia Tanner, Strategic Commissioning Team Manager, Wiltshire Council

“It was an amazing opportunity for Wiltshire Young Carers to co-produce the Forward Carers website. Their insights were so valuable and were a key part in making the website engaging and young person-friendly. Thank you to Rachel for leading on this project, we look forward to continuing to work with you and your team.”
— Youth Voice Worker, Wiltshire Young Carers Council

“Forward Carers are delighted to have worked so closely with Young Carers Council members, Wiltshire Council, Youth Action Wiltshire, and Carers Together Wiltshire to support with these co-created dedicated pages. Shaped by Young Carers and for Young Carers, this is the start of our ongoing relationship to ensure their voices guide us to the support that reflects what really matters to them.”
— Rachel Close, Programme Manager, Forward Carers

About the project

Forward Carers, Wiltshire Council, Youth Action Wiltshire, and Carers Together Wiltshire have collaborated to create this resource as part of their shared commitment to recognise, celebrate, and support the incredible role Young Carers play in their families and communities.

The new Young Carers website pages are now live at: carerfriendlywiltshire.org.uk/young-carers

Carers Rights Day 2025 – Know Your Rights, Use Your Rights Support 

Carers Rights Day is fast approaching on Thursday 20^th November – a national awareness day dedicated to ensuring unpaid Carers understand their rights, know where to get help, and feel supported in their caring role.  

Across Dorset and Wiltshire, partners are coming together to host a variety of online and in-person events offering advice, information, and wellbeing activities for Carers. 

A full programme of events will be available soon on the Our Dorset website, our own Forward Carers online calendar in Wiltshire, and the Carers Together Wiltshire events – so keep an eye out and get involved!

Carers Rights Day Online Events  

Wiltshire Carers: Your Latest Offers & Resources

The Parkinson’s UK – The Cricklade Café Volunteers Team

A warm, friendly and comforting welcome awaits you. Meeting on the third Wednesday of every month 10:30 – 12:00. They have regular visits from the Parkinson’s Nurse Disease Specialist from GWH Swindon and other guests that are of interest to our visitors. Anyone with Parkinson’s, their spouse or family and friends are welcome to join at the cafes if they wish.

If you would like to find out more information about the Parkinson’s UK – The Cricklade Café, then please contact: parkinsonscafecricklade@gmail.com

Open Door Warminster

About Us
A volunteer group supporting residents of Warminster and nearby villages. Formed in 2020, aiming to bring people together in a friendly, safe space to combat loneliness and social isolation.

Their Chat Cafés

• Thursday Friendship Café: Open every Thursday morning for anyone feeling lonely or isolated. Enjoy good company, a cuppa, and cake in a welcoming atmosphere.
• Cancer Support Café: Held on the 1st and 3rd Friday of each month for anyone affected by cancer or supporting a loved one. Volunteers with lived experience offer a listening ear, and guest organisations like Macmillan Cancer and Look Good Feel Better share practical advice.
• Prostate Support Café: Open on the 2nd and 4th Monday, 7:00–8:30pm, helping men talk openly about prostate cancer and raise awareness.
• Grief Support Café: Held on the 2nd and 4th Friday, offering a safe place to share and work through feelings of loss with understanding volunteers.
  

Details
All cafés take place at The Athenæum Centre, 18–20 High Street, Warminster, BA12 9AE.
It’s a free, drop-in service—donations welcome. The trained volunteers are experienced in safeguarding and active listening.

Carers Together Wiltshire Preparation for End of Life and Bereavement Workshop

  

Did you know?

Wiltshire Carers- Your Latest Offers & Resources 

Did you know that Wiltshire Carers also have access to a wide range of online discounts too!

Here are a few for you to browse:

The Tea Break Project 

The Teabreak Project is your monthly yes to a beautiful, boxed reminder that you matter. It combines craft with a delicious cake filled moment. 

15% discount on any one-off purchases or the duration of a subscription using CODE: FORWARDCARERS15-Discounts – Forward Carers 

SoleCup 

SoleCup products offer long-lasting alternatives to single-use disposables. They are barista friendly and designed to work with both coffee shop machines and home brewing set-ups. SoleCup says ‘We’re committed to reducing environmental impact without compromising on the flavor and quality of your drink.’ 

SoleCup- 20% Discount with code CARERS20 online- Premium Eco-Friendly Coffee, Loose Tea and Smoothie Travel Mugs-Discounts – Forward Carers  

The Black Dementia Company 

The Black Dementia Company offers products and services to support the care of people living with dementia, especially those who are familiar with African and Caribbean cultures. This includes a range of jigsaw puzzles and books. 

The Black Dementia Company- 10% discount off products and services, including our online training sessions. Mention Forward Carers when you contact us to place your order for the discount to be applied-Discounts – Forward Carers 

This month’s newsletter shines a spotlight on Better Housing, Better Health, a free UK-wide advice service helping Carers make their homes warmer, safer, and more affordable. You’ll also find the latest national discounts from well-known brands, alongside local offers and resources for Carers in Dorset and Wiltshire – from community hubs tackling loneliness to practical guides that make navigating care and support easier.

Better Housing, Better Health – Supporting Carers Across the UK

Looking after someone you love can be incredibly rewarding, but it can also be tough, especially when housing conditions or high energy costs add extra pressure. Cold, damp, or homes in need of repair, can impact your health and the wellbeing of the person you care for. 

That’s where Better Housing, Better Health (BHBH) can help.

Plan Ahead – Even in the Heat

It might not be on your mind during this hot weather, but winter will be here before you know it. The support from Better Housing, Better Health is available now, so it’s the perfect time to plan ahead. Acting early means your home can be warm, safe, and affordable to run when the cold months arrive. 

What is Better Housing, Better Health?

Better Housing, Better Health is a free, confidential advice service that helps households across the UK make their homes warmer, safer, and healthier. Run by The National Energy Foundation, it offers practical guidance and connects you to grants, funding, and home improvements that can make a real difference. 

Why it Matters for unpaid Carers

If you’re a Carer, you probably spend more time at home than most, and the quality of that home can directly affect your health and your ability to care. 
BHBH can help you: 

Feel more comfortable – Warmer, more energy-efficient homes mean less stress and more peace of mind. 

Save money – Lower energy bills ease financial pressure, freeing up money for other essentials. 

Protect your health – A warm, safe home reduces the risk of respiratory illnesses, slips, and falls. 

Make daily life easier – When a home is well maintained and suitable, caring responsibilities become more manageable.

How Better Housing, Better Health Helps

You can get support with: 

Signposting to other local services that can help. 

• Free advice on energy efficiency and insulation. 

• Finding grants or funding for home improvements. 

• Repairs or replacements for heating systems. 

• Guidance on reducing damp and mould. 

Take the First Step

Don’t wait until the cold sets in,  find out what help you can access today. 

Wiltshire Carers – Did You Know?

There are some great offers and activities you can enjoy as a Carer. Many places accept our Carers ID Card as Registered Carer evidence, so always worth asking but you can also apply for these yourself: 

• Access for Everyone – National Trust:  Access for everyone | National Trust 

• Carer Pass Redemption Information – Merlin Annual Pass: Carer Pass Redemption Information | Merlin Annual Pass 

Palmer Gardens Garden Centre is run by the Shaw Trust and provides a friendly welcoming environment. Visit the Mulberry Tree Cafe whilst you are there, for a relaxing drink or something to eat.  Palmer Gardens | Trowbridge | Facebook 

Our Project Assistant, Karen, will be visiting Tisbury, Pewsey, Amesbury. Cricklade and Marlborough  over August and September. Do you have any local businesses you’d like to see signed up to our Carer-friendly scheme in these areas? Let Karen know via our carerfriendly@forwardcarers.org.uk 

Carers Week 2025 was a heartfelt celebration across Dorset and Wiltshire, with a shared focus on fairness and recognition for unpaid Carers. 

We teamed up with our Carer Friendly business and community partners to bring you special experiences, free events, and practical support, designed with you in mind.

Throughout the week, Carers told us they felt more connected, better informed, and truly appreciated. Thanks to the support of our amazing partners, we welcomed new faces and strengthened support for those who care every day – often without a break or recognition. 

A big thank you to: 
Blandford Hidden Gardens, 
Pavilion Dance South West, 
Leonardo Carer Support, 
Brownsea Island – National Trust, 
Carers Money Matters, 
Colten Care
who helped bring incredible events to life: 

• Hidden Gardens (Blandford) – A peaceful day out where Carers enjoyed free access with their Carers Card. 
  “How wonderful to access this for FREE with our Carers Card. I hope more events like this sign up to your programme.” 
• Brownsea Island (National Trust) – Ten Carers joined a relaxing trip, while 31 more visitors learned about Carer support. 
  “Really enjoyable day – the island facilities were great.” 
• Carers Rights at Work (Online) – Over 75 Carers joined two online sessions covering workplace rights and financial support. 
  “This was so helpful. I’ll be following up on Carers Leave.” 
• Adam Practice , Checkers Garden Party, Dorset Museum Events – In-person outreach in Poole, Salisbury and Dorchester, where Carers got advice, signed up for services, and felt seen. 
  (Adam Practice is one of our Carer Friendly GP practices!)

Across all events, Carers told us they valued the mix of practical advice, emotional support, and well-deserved time out. Many said they hadn’t realised what help was available – and several joined support services on the spot. 

As one Carer told us: 
“Yes, we have your Card – but I didn’t realise we could get this sort of support.” 

We’re proud of the impact made, both in person and online, and we’re already looking forward to building on this to ensure Carers feel supported, valued, and connected all year round. 

National Carers: Savings Across the UK 

Sailsbury business expo!  

Carer Money Matters

Carer Support Wiltshire- Free advice on energy saving, energy debt. Financial Wellbeing Officers can talk to about other money matters too.

NHS Talking Therapies

Self Referral for Carers

Remember to check out our calendars… 

Explore a range of events for Carers in Wiltshire. From support groups to informative sessions, there’s something for every Carer. Our What’s On calendar’s will tell you more...

Dementia Action Week, taking place from Monday 20 May to Sunday 26 May 2025, is a national initiative led by the Alzheimer’s Society and supported by organisations, communities, and individuals across the UK.
It is a vital opportunity to raise awareness, improve understanding, and inspire action to support those living with Dementia and the Carers who support them.

🧠 What is Dementia?

Dementia is an umbrella term for a range of progressive neurological conditions that affect memory, thinking, behaviour, and the ability to perform everyday activities.
There are many different types of Dementia, with Alzheimer’s disease being the most common.

Dementia is not a natural part of ageing — it is caused by diseases of the brain.
While it is more common in people over 65, younger people can also be affected.

Living with Dementia can be challenging, not just for the individual, but also for the family members and friends who take on caring responsibilities. Raising awareness and promoting understanding helps create a more inclusive and supportive society for everyone affected.

💬 Why Dementia Action Week Matters

Dementia Action Week is about more than just raising awareness — it is about taking action.
By improving knowledge and understanding, we can tackle stigma, encourage early diagnosis, and ensure that those living with Dementia and their Carers have access to the support they need.

Key aims of Dementia Action Week include:

• Raising public understanding of what Dementia is and how it affects individuals and families.
• Encouraging people to seek help early if they are concerned about memory problems.
• Promoting Dementia-friendly communities, where people living with Dementia feel supported, understood, and included.
• Highlighting the vital role of unpaid Carers, who provide incredible support to loved ones living with Dementia.

🌍 How You Can Support Dementia Action Week

Everyone has a part to play in making a difference. Here are a few ways you can get involved:

• Learn more about Dementia: Take some time to understand the different types of Dementia and how they affect people.
• Start conversations: Talk with friends, family, and colleagues about Dementia to help normalise the conversation.
• Challenge misconceptions: Help tackle stigma by sharing accurate information and encouraging understanding.
• Support Carers: Acknowledge and appreciate the incredible work of those caring for someone living with Dementia.
• Promote kindness and patience: Small acts of patience and empathy can make everyday situations easier for someone living with Dementia.

Together, we can create a society that is more inclusive, supportive, and empowering for those living with Dementia and their Carers. Whilst a diagnosis can be life-changing, it does not define a person.
By working together, raising awareness, and taking positive action, we can build communities where everyone affected by Dementia feels valued, understood, and supported.

This week — and every week — let’s take action for a better future for people living with Dementia and those who care for them.

Celebrating Carers Week 2025: Championing Equality for Unpaid Carers

Carers Week 2025, taking place from 9–15 June, shines a spotlight on the invaluable contributions of the UK’s 5.8 million unpaid Carers. This year’s theme, Caring About Equality, underscores the disparities and challenges carers face, including financial hardship, social isolation, and limited access to support services.

Understanding the Theme: Caring About Equality 

Unpaid Carers are the backbone of our society, providing essential care to family members, friends, and neighbours. Despite their significant contributions, many Carers experience inequalities that impact their health, finances, and opportunities.

Our Events and Activities for you

Forward Carers are putting on several events over Carers week. Some are available to book now and more will appear in early June.  

Rights at Work 

Support for Working Carers: Your Rights at Work & Financial Wellbeing. Join us for an informative online session exploring Carers leave and your rights in the workplace.  

Learn how the Carer’s Leave Act and other rights can support you as a working Carer. Find out how to approach conversations with your employer about your entitlements. Hear from expert guest speakers, including the Carer Money Matters Project, covering benefits, budgeting help, and local financial support. 

📅 Session Times on Microsoft Teams: 

Lunch & Learn: 1:00–1:45pm (plus 15 min Q&A)  

Evening : 7pm – 7,45pm (plus 15 min Q&A) 

Take a look at what else is happening here:  Calendly 

What’s on in Wiltshire

Explore a range of events for Carers in Wiltshire. From support groups to informative sessions, there’s something for every Carer.

You can also use these links for What’s On near you… 

Our Dorset Carers Week Events

Available to Wiltshire Carers too!

Join the Our Dorset community in celebrating Carers Week with a series of events aimed at recognising and supporting Carers across the region Carers Week 2025 – Our Dorset and we have some special events:  

Hiddens Gardens Event Blandford Forum. (In partnership with Forward Carers and Carer Support Dorset) 

Come and explore this fascinating Georgian gem, described as a “Little Bath in bricks”. Visit some very different gardens – Georgian to modern, large to courtyard, including ones not opened before. Refreshments available. Some plants will be available for sale. 

Cost – Free Entry to first 50 Carers and half price thereafter, with Carers ID Card. (usually £7.00) to visit all the gardens, accompanied under 18s free.

How to get tickets / programmes

Blandford Town Museum – Contact Us | Blandford Town Museum 

Location: Blandford’s Hidden Gardens | the National UK Open Gardens Directory

 

Spring Into Support this April 🌼

We know that being asked to take part in surveys can sometimes feel like you’re saying the same thing repeatedly and you don’t see the impact. Sadly, some changes take a long time.  As Carers, your time is precious and often stretched between work, caring responsibilities, and everyday life. That’s why we want to be clear that we feel these two surveys are important – they are about you, your experiences, and how to improve support and research for Carers in the future.  

Take a moment to have your say—and don’t forget to check out our updated Carer discounts in Dorset!

HELP SHAPE FUTURE CARER RESEARCH – SHARE YOUR VIEWS

The research team at Bournemouth University is inviting Carers in the Wessex region (Dorset & Wiltshire) to take part in two important surveys. Your insights will help shape future Carer-focused research and better support systems for those balancing work and caring roles. 

1. Working Carers In Wessex Survey 

Many working Carers juggle employment with caring responsibilities – a tough balancing act that can affect wellbeing, relationships, and job stability. This survey seeks to better understand these challenges and gather your views on what research is most needed. 

✅ Who can take part? 
Unpaid Carers aged 18+ who are currently employed and live in Wessex (Dorset/Wiltshire). 

📋 What will you be asked? 
You’ll be asked about the support you receive at work, areas you think need more research, and basic personal information to help with analysis. 

2. Unpaid Carers In Wessex Survey

This second survey focuses on unpaid Carers more broadly. Whether or not you’re in paid employment, the aim is to learn about your experiences with research and hear your ideas for how Carers can be more involved in shaping future projects. 

✅ Who can take part? 
Any unpaid Carer aged 18+ living in the Wessex region (Dorset/Wiltshire). 

📋 What will you be asked? 
You’ll be invited to share any previous research involvement, what topics matter most to you, and how we can make research more accessible for Carers. 

Why Your Voice Matters 

Both surveys are part of the Building Carer Research Capacity project, which aims to ensure that future research is shaped by Carers’ real-life experiences and priorities. Your feedback could help influence better policy, support services, and understanding of what it really means to be a unpaid Carer.  

If you have any questions or would like to learn more, you can contact: 

Dr Andy Pulman 
Post Doctoral Researcher in Social Care 
📧 Email: apulman@bournemouth.ac.uk 

Healthwatch Survey

Healthwatch exists to be the voice of the patient. Listening to the views and experiences of people using health and social care services in order to help improve them.  

This survey is looking at the experiences of unpaid Carers, looking after people over the age of 18. They want to know what happens when someone rejects being given care and the impact that this has on their Carer.   

They are also interested in what it is like to access care on behalf of someone else and the barriers that carers face.   

Thank you for considering taking part – your voice can make a real difference.

Welcome to our March newsletter! As the weather begins to improve, we hope you are finding moments to enjoy the change of season and are feeling supported in your caring role. In this addition we’re excited to introduce Carer Money Matters, a new support service developed with Carers Trust, available in Dorset & Wiltshire. Offering guidance and resources to help Carers manage finances, access benefits, and navigate financial challenges. We’re also recognising Young Carers Action Day, held on Wednesday, 12th March, with the theme “Give Me A Break,” highlighting the need for young Carers to have time to rest and recharge.

NEW SERVICE- CARER MONEY MATTERS

Carer Support Dorset & Wiltshire are excited to announce a new service, Carer Money Matters. Designed in collaboration with the Carers Trust, Carer Money Matters will offer Carers guidance and resources to help manage finances, access benefits, and navigate financial challenges in their caregiving roles. 

Worried About Making Ends Meet For You Or The People You’re Caring For? 

We want to help you feel more confident about money, for you and the people you’re caring for. Carer Money Matters can help you understand, and get, the financial support you’re entitled to.  

Offering free advice on energy saving and energy debt, and help to get you on the Priority Services Register with your supplier. This will help you get extra support with things like meter readings, advance warnings of supply interruptions and how to save on cooking and heating. You’ll also get priority reconnection if your supply is interrupted. Also, advice on practical ways to reduce your energy bills that work for your individual circumstances.

The Financial Wellbeing Officers can talk to you about other money matters too, whether it’s for you or the people you care for. Balancing caring responsibilities and finances isn’t easy, and they can help you to access the support you need to manage money and reduce debt.  

We also know that a majority of carers are either forced to leave work altogether or to reduce their paid hours because of the pressures of their caring roles. So if you’re thinking about how to balance work and caring, they can also support with things like interview practice, job searching and getting your CV into shape.  

Carer Support Wiltshire at email admin@carersupportwiltshire.co.uk, or call 0800 181 4118 and leave a message.

YOUNG CARERS ACTION DAY

National Savings for Carers- affiliated with Discounts for Carers

For all our Carers across the UK, we’re adding new offers for you each month. Here are some of the latest discounts available nationwide: 

Parkdean Resorts-Celebrity Weekenders-Up to 10% Carers Discount. Discounts – Forward Carers 

Trainpal Railcards-Up to 20% Carers Discount on train tickets, 20% discount for new customers & 10% discount for existing customers. Discounts – Forward Carers 

Go Ape-15% Carers Discount. Discounts – Forward Carers 

Johnston Prams-10% Carers Discount. Discounts – Forward Carers 

Body Shop- 20% Carers Discount on full price. Discounts – Forward Carers 

In this month’s newsletter we want to keep you informed, supported, and connected. This month, we’re reflecting on the first six months of the Carer’s Leave Act, highlighting positive changes in workplace support for Carers. We’re also sharing practical tips for talking to your employer about your caring role, plus a round-up of the latest exclusive discounts available to Carers nationwide.

Do you know anyone that is providing Care? Are they aware of the help that could be available to them in Wiltshire?  Are you a Carer or know someone who might be? – Wiltshire Carers 

Carer Friendly Businesses  

We have been busy contacting all the museums across Wiltshire to introduce ourselves and the program. In addition, we have reached out to all out-community partners to find businesses that would like to join us!  

Are you a Carer and know a business you would recommend? Here is how you and others in the community can help spread the word  Show Your Support for unpaid Carers: Join the Carer Friendly Communities Programme in Wiltshire – Wiltshire Carers 

Read on for all the details, and as always, we’re here to support you every step of the way.

THE CARER’S LEAVE ACT – 6 MONTHS ON  

In April 2024, the Carer’s Leave Act was introduced, granting employees the right to take up to five days of unpaid leave annually to help juggling working and care.  We wrote about this for you: (Carer’s Leave Act Comes into Force on 6 April 2024 )  

A recent survey by Employers for Carers (EfC) has highlighted several positive developments in its first six months: 

1. Introduction of Paid Carer’s Leave: 44% of surveyed organisations now offer between one to ten days of paid Carer’s Leave, exceeding the statutory requirement of unpaid leave. Notably, 27% of these employers introduced paid leave for the first time following the Act’s enactment.  
   
2. Establishment of Dedicated Carer’s Leave Policies: Over half (51%) of the organisations have implemented specific policies for Carer’s Leave, a significant increase from 23% prior to the Act. This change enhances transparency and accessibility for Carers within the workplace.  
   
3. Growth in Workplace Carer Networks: Since the Act’s introduction, 23% of organisations have observed an increase in employees joining workplace Carer networks, indicating heightened awareness and support for Carers among staff.  

These developments demonstrate a growing recognition of the importance of supporting Carers in the workplace. You can read the full report here:  

Click here to read the full report by carers UK.

TIPS FOR A CONVERSATION WITH YOUR EMPLOYER

Letting your employer know that you have care responsibilities is a concern for some carers, but it’s an important step toward getting the support you need. Here are some tips to help you feel more confident and comfortable when having the conversation.  Read them here. 

Click here to read our blog with tips

NATIONAL CARERS: SAVINGS ACROSS THE UK 

For all our Carers across the UK, we’re adding new offers for you each month. Here are some of the latest discounts available nationwide: 

Ninja-Discounts – 9% Carers Discount on Airfryers and Cookware. (Sale and Full Price).Discounts – Forward Carers 

Ugg-10% Carers Discount on Boots, Slippers and Slides. (Full Price).Discounts – Forward Carers 

Travel Lodge-5% Carers Discount on UK Hotels.Discounts – Forward Carers 

Bosch-10% carers Discount on All Home Appliances.Discounts – Forward Carers 

Just Travel Cover-15% Carers Discount on full price quoted.Discounts – Forward Carers 

(The above are affiliated offers through Discount For Carers).

Letting your employer know that you have care responsibilities is a concern for some carers, but it’s an important step toward getting the support you need. Here are some tips to help you feel more confident and comfortable when having the conversation. 

TAKE TIME TO PREPARE 

• Think It Through: Spend a little time writing down your care responsibilities and how they affect and do not affect your work. This can help you explain your situation clearly without forgetting important points. 
• Know Your Rights: Learning about workplace policies and your rights as a Carer can make you feel more prepared. Our “Carers Rights”, and “Carers Rights At Work” discovery sessions will support you in this.  
  

CHOOSE THE RIGHT PERSON AND TIME 

• the person to speak to. They can ensure your personnel file is updated to reflect this conversation and any outcomes from it.  
• If for any reason you do not feel comfortable talking to them, ask yourself who is the best member of staff who could support you in a meeting with them? Can they attend the event with you, to offer support?  
• You might be surprised to find that there is a workplace Carers Champion. They would be able to offer advice and signposting to resources and polices.  
• Find a Calm Moment: Look for a quiet time to talk, such as a one-to-one meeting or another private opportunity. A relaxed environment can make it easier to open-up and share your feelings. 
  

WHAT TO SAY AND DO

1. Be Open and Honest: 

1. Start by gently sharing your situation. You could say something like: 

“I’d like to talk about something important in my personal life. I’m a Carer and I wanted to explore how we can work together and possibly make a few adjustments to support me in my work. I really value my job and my team, so this is an important conversation for me”  

Remember you are not required to give any personal details about the person you care for, but if you are happy to do so, some basic understanding of this relationship may help people see your situation more clearly.  

2. This sets the tone for a positive, understanding conversation. 

2. Work Together on Solutions: 

1. Think about adjustments that might help, like flexible hours, remote working, or time off for appointments. 
2. Show you’re committed to your job by suggesting ideas that work for both you and your employer. 

3. Ask for Support: 

1. Let your manager know what kind of support would make a difference for you. 
2. This could be understanding your need for flexibility, or helping you access resources that can support Carers. 
   

IT’S OK TO HAVE CONCERNS

It’s normal to feel worried about how your employer might react. 

• Will They Understand? You might worry about how they’ll see your commitment to work. Reassure them that you want to manage your responsibilities and stay dedicated. 
• What About My Career? It’s natural to feel uncertain about how this could affect opportunities, but starting the conversation shows you’re proactive and thoughtful. This could go a long way towards those opportunities.  
• Feeling Nervous? It is only human, opening up about personal challenges can feel tough, but it’s an important step in getting the understanding and support you deserve. 
  

SHARE HELPFUL RESOURCES

 It might be a new consideration for your employer:  

• Signposting them to us at Forward Carers: Mention we are a trusted organisation that helps Carers understand their rights and offers advice for workplace support. 
• Carers UK: You can also give them links to key government documents and information about workplace rights, published by Carers Uk.  
• Local Services: Highlight resources like the Birmingham and Walsall Carers Hubs, or the local Carers service in your area, which provide practical support and advice for Carers in your area. 
  

A GENTLE REMINDER 

Having this conversation is about creating a partnership with your employer. Many workplaces are becoming more aware of the challenges Carers face and are keen to support their employees. 

Remember, you’re doing an incredible job balancing work and caring responsibilities, and there is help available if you need it. 

Do you (or someone you know) look after a friend, neighbour, or family member who couldn’t manage alone because of age, frailty, illness, a mental health condition, or addiction? 

If you said yes, you might not realise it, but you are classed as a Carer. Being a Carer doesn’t define who you are, but it does mean you have important legal rights. These could include financial support, practical help, assistive technology, and workplace rights.

Carer Friendly Wiltshire

Forward Carers, commissioned by Wiltshire Council and the Integrated Care Board (ICB), provides the Carer Friendly Wiltshire website. It’s full of free resources and support to help you in your caring role. You’ll find:

• Online events, groups and 1-1 appointments

• A Benefits Calculator to check what you might be entitled to 

• The option to self-refer to local Carer services 

• A quick way to apply for the Wiltshire Carers ID Card 
  

Visit www.carerfriendlywiltshire.org.uk to get started. 

Wiltshire Carers ID Card

This free photo ID card is designed by Carers, for Carers. It helps show you’re a verified Carer and can be used: 

• In healthcare settings 

• To access free or discounted entry to attractions and businesses 

• At work, to request support as a working Carer
  

The card also includes In Case of Emergency (ICE) contact service provided by Wiltshire Council’s 24-hour Contact Team, emergency planning support and gives access to exclusive offers and discounts. 

Once registered, Wiltshire Council will call you to discuss your emergency planning needs. Already have the card? Call 0300 456 0100. to set up your plan. 

How to Apply 

Getting your card is quick and easy: 

• Apply online at Carer ID Card – Wiltshire Carers. 

• Ask a friend or family member to help complete the form. 

• Call Wiltshire Council’s phone advisor for support at 0300 456 0100. 

• Request a paper form by emailing carerfriendly@forwardcarers.org.uk or calling 0121 2740 439 (Forward Carers admin team and not a helpline). 

• Visit a library drop-in session for help. 
  

Extra Help with Technology 

Need digital support? Wiltshire libraries provide free computer access, Wi-Fi, and one-to-one appointments. Accessing computers – Wiltshire Council 

Start making the most of your rights and support today! 

Did you know there are over 47,000 unpaid Carers in Wiltshire? These dedicated individuals balance their time caring for loved ones, often alongside work and other responsibilities. As a business in Wiltshire, it is likely you’re already offering something wonderful to your community—can we help you share this and celebrate your contribution?    

Attract Carers, Their Friends, and Their Families

 Providing a discount or exclusive offer to Carer ID Card holders is a simple way to stand out. Not only will you attract Carers, but their friends and family will see your business as trusted and supportive. This recognition builds loyalty, making them more likely to spend money with you and recommend you to others in their community. 

Exclusive Benefits for Your Business 

We are an official partner of Wiltshire Council, commissioned to deliver the Carer Friendly Scheme.  

• FREE Membership in the Carer Friendly Community network 

• Promotion of your offer to Carers and their families across Wiltshire and the UK 

• Access to free training sessions to help you better understand and support Carers 

• Enhanced reputation as a socially responsible business 
  

Go Further with the Carer Friendly Employer Pledge 

Want to lead the way? Make a Carer Friendly Employer Pledge and we will show you how this can attract top talent, improve sick leave, and show your workforce that you’re a great employer to work for!  

Benefits include: 

• Carer Friendly Workplace training 

• Resources to support Carers in your team 

• Recognition in the community for your outstanding commitment 
  

Who are we?  

Forward Carers is award-winning not-for-profit Community Interest Company and have been empowering unpaid Carers across England to live fulfilling lives since 2014. Our mission is to create places where everyone plays a role in supporting Carers and Carers feel understood and valued by the whole community.

Why Support Carers?

Every step you take to support Carers strengthens your reputation as a community-focused business. Carers often rely on local businesses for respite and support, and your involvement can make a lasting difference. No matter how small or big your business.  

• Do you have a current offer or wish to offer a discount?  

• Make home visits?  

• Have a welcoming venue and caring staff?  

• Are a Carer yourself and can share this understanding? 

• Essential Carers go FREE  

• You are signed up as dementia friendly? 
  

Get Started Today

• Learn more about Carers ID card programme  Carer ID Card – Wiltshire Carers 

• Register your offer or discount for Carers at  Register a discount  

• Book A FREE discovery, learn about the project and Carers 

• Contact us to learn more about the Carer Friendly Employer Pledge or book your free training session Carerfriendly@forwardcarers.org,uk  

Let’s work together to celebrate your contribution and help you shine as a trusted, Carer-friendly business. Help us build a stronger, more inclusive Wiltshire! 

At Forward Carers, we understand the challenges Carers face and work closely with GP Carers Participation Teams to ensure Carers receive the support they deserve. 

Last October, we had the pleasure of attending the GP Carers Leads Networking Day Event at The Vespasian, Dorchester. The event was hosted and organised by Lizzie Eden and Sarah Sims, Carers Engagement Facilitators for the GP Practices Participation Team, Dorset. 

 It brought together a dedicated group of Carers Leads from various GP Practices. It was lovely to see so many professionals whose aim was to make a positive difference for unpaid Carers. 

We were very fortunate to hear presentations from professionals on the work that they are doing for Carers and a heartwarming, account from Steve Duckett, the Chair of the PDCSG. He kindly gave us an insight into his own Caring journey, which was very personal, thought provoking, and sensitive. 

Our role at the event was to share information about the benefits of the Carers ID Card, Wellbeing Directory and Website. Enabling the attendees to signpost the information to Carers.  

We were also very proud to promote our Carer Friendly Award Winners, celebrating GP practices that go above and beyond in their support for Carers. We had a presentation board of the Carers Leads and their GP Practices who have achieved our Carer Friendly Status, celebrating all their achievements.

These practices are:  

Westbourne Medical Centre, Two Harbours Healthcare Ltd-Weymouth and Portland PCN, Central Bournemouth PCN, The Adam Practice, Gillingham Medical Practice, Mid-Dorset PCN, Jurassic Coast PCN, Poole North PCN, The Blackmore Vale Partnership. 

If you are a Surgery and would like to make a Carer Friendly nomination, then please contact Lizzie lizzie.eden@nhs.net. If you are a Carer and would like to nominate a Surgery as being Carer Friendly, then please contact us at carerfriendly@forwardcarers.org.uk. 

Happy New Year!  

In this month’s newsletter we want to share our own Celebratory News and Introduce Accessible Screenings UK.   

Did you know there are a number of different types of screenings in UK cinemas, that are adapted for disabled people to ensure they can enjoy the big screen experience? 

In December Forward Carers Celebrated our 10 year Anniversary! A decade of empowering unpaid Carers and championing Carer Friendly Communities.

Since our establishment in 2014, our mission has been clear – to ensure that Carers are understood, valued, and supported in every aspect of their lives. We hope that whatever way Forward Carers has had input into your life and caring journey that it has been in a positive way.

National Carers: Savings Across the UK

For all our Carers across the UK, we’re adding new offers for you each month. Here are some of the latest discounts available nationwide: 

Michael Kors– 10% Discount. Affiliated Offer through Discount For Carers.

The Entertainer– 5% Discount valid on full price and sale price items. Affiliated offer through Discount For Carers.

Debenhams- 10% off almost everything for Carers. On both sale & full price. Exclusions apply. An affiliated offer through Discount For Carers. 

Here is a sample of the latest exclusive offers available to you this month: 

New Offers & Local Resources. Did you know about :  

Support for bereaved Young People 

Do you have a bereaved young person in your family who needs extra support? Wiltshire Nest are now accepting referrals for their 2025 bereavement support programmes. These programmes are free to attend.  

If you are looking after a bereaved young person who would benefit from some support with their grief you can make a referral to : Wiltshire NEST bereavement programme (based in Trowbridge) is for young people in school years 6-11 (next programme starts Feb 2025). 

Our leaflet can be found here Wilts NEST leaflet email version.pdf 

Don’t forget…

Have any ideas of businesses we can approach or know someone who would like to provide an offer/ discount to Carers? Maybe a cafe or restaurant that is Carer Friendly?  

By registering an offer, they will become a member of the Carer Friendly Community for FREE, joining national businesses and providers who benefit from being Carer Friendly. Free business promotion pack too!  Register here: Register a discount.

Drop us an email and we will contact them to see if they’d like to join our Carer Friendly community. carerfriendly@forwardcarers.org.uk

Stay Updated and In Touch 

We’re always adding new ways to support you, so make sure to keep your ID Card handy and check the Directory for the latest discounts.  

Thank you for all that you do. Together, we’re building #CarerFriendlyCommunities.

Did you know there are a number of different types of screenings in UK cinemas, that are adapted for disabled people to ensure they can enjoy the big screen experience? In this article we provide information on the different types of screenings available and how essential Carers can access free entry.

Types of Accessible Screenings 

Many cinemas offer accessible screenings, but there may be reasons why some cannot do so, immediately upon a film’s release.  Accessible Screenings UK | Inclusive Cinema Experiences is a valuable resource that provides a directory of venues showing Autism Friendly, Dementia Friendly, Audio Described and Subtitled/Open Caption screenings.

An increasing number of films – and many major releases – are supplied to cinemas with ‘access tracks,’ specifically subtitles (on-screen captions) and audio description. However, this is not true for all films, and even when these tracks are available, they may not be supplied until a week or two after the initial release. 

While it may seem that cinemas should be able to simply ‘switch on’ the subtitles or audio description for any film on demand, that is unfortunately not the case. The cinema needs to have the relevant version of the film (with access tracks) and to have had time to check to ensure that the access tracks are working properly. 

Free Entry for Essential Carers

One fantastic benefit is that many cinemas offer free entry for essential Carers. This ensures that everyone can enjoy the cinema experience without additional financial burden. To access this benefit, you can apply for a CEA Card (Cinema Exhibitors’ Association Card), which is widely accepted across UK cinemas. Register here: Home – CEA Card 

For more information about accessible screenings and to check availability at your local cinema, visit Accessible Screenings UK | Inclusive Cinema Experiences  

Enjoy your next trip to the cinema! 🎬🍿 

This year, Forward Carers proudly celebrates a remarkable milestone: a decade of empowering unpaid Carers and championing Carer Friendly Communities. Since our establishment in 2014, our mission has been clear – to ensure that Carers are understood, valued, and supported in every aspect of their lives. We hope that whatever way Forward Carers has had input into your life and caring journey that it has been in a positive way.

A Decade of Dedication

Over the past ten years, Forward Carers has grown into an award-winning, not-for-profit social enterprise and Community Interest Company. By working alongside a network of trusted partners, we’ve extended our reach to provide tailored support to Carers of all ages across Walsall, Wiltshire, Dorset, Birmingham, and Dudley. Our journey has been defined by collaboration, innovation, and commitment to improving the lives of Carers.

Marking the Moment: Our 10-Year Anniversary Celebration

On 7th December, we marked this significant milestone with a celebratory event at The Eastside Rooms in Birmingham. This special evening was a time for reflection and gratitude as we honoured the people and partnerships that have shaped our journey.

Reflecting on a Decade of Achievements

As we celebrate this milestone, we take pride in the progress we’ve made:

• Supporting More Carers: We’ve registered and supported over 41,746 unpaid Carers, providing essential resources and services that cater to their unique needs.
• Investing in Communities: Over the past decade, we’ve channelled £16.5 million into the not-for-profit sector, helping to ensure Carers have access to impactful, locally rooted support.
• Championing Carer Friendly Communities: Through our efforts, over 2,606 businesses have taken steps to become Carer Friendly, whether by offering discounts, undergoing Carer awareness training, or creating supportive workplaces.
• Making a Tangible Impact: Our support has made a real difference. After engaging with Forward Carers, 7 in 10 Carers report feeling more positive about their caring role and experiencing improved physical and mental health.
• Carers Voice Programme: Engaging nearly 1,000 Carers annually, this initiative ensures that Carer feedback informs and shapes our services. Our dedicated Carer Ambassadors play a vital role in amplifying the voices of Carers and ensuring our services remain effective.

Looking Ahead: Building on a Strong Foundation

Thank You!

Our success over the past ten years would not have been possible without the unwavering support of our partners, volunteers, and, most importantly, Carers themselves. As we celebrate this milestone, we remain inspired by the resilience and dedication of unpaid Carers and are determined to ensure they receive the recognition and support they deserve.

Winter is a season of joy and celebration for many, with festivities like Christmas, Hanukkah, and New Year’s Eve bringing families and friends together. However, for many unpaid carers, this period can be particularly challenging. The combination of financial pressures, emotional strain, and the demands of caring can make it difficult to fully participate in the season’s cheer.

Financial Pressures

Winter often brings increased expenses, from higher heating bills to the costs associated with holiday celebrations. For unpaid carers, who may already be struggling financially, these additional costs can be overwhelming. Reseach shows many carers cover the costs of care out of their own pockets, which can average around £7,200 annually – you can read more about this and other updates published by Carers UK last month here : Carers Rights Day report: Valuing Carers

There are several forms of financial support available, that can help, check if your eligible. 

• Warm Home Discount Scheme: A one-off payment of £150 to help with energy bills Warm Home Discount Scheme: Overview – GOV.UK

• Cold Weather Payments: Payments made during periods of very cold weather.Cold Weather Payment: Overview – GOV.UK

• Winter Fuel Payments: Annual payments to help with heating costs. Winter Fuel Payment: Overview – GOV.UK

• Household Support Fund: Local councils can provide support for essential costs Get help with the cost of living from your local council – GOV.UK

Emotional Strain and Bereavement

The festive season can also be a poignant reminder of loved ones who have passed away. Celebrating without someone you cared for can bring up feelings of grief and loneliness. It’s important to acknowledge these feelings and seek support when needed. Bereavement milestones, such as the first holiday season without a loved one, can be particularly tough.

For bereavement support, you may find these sites helpful :

• Cruse Bereavement Care: Offers support for children, young people, and adults when someone dies. They provide face-to-face, telephone, email, and website support Home – Cruse Bereavement Support

• Samaritans: Provides confidential support for anyone in distress If you’re having a difficult time | Samaritans

• Help for Heroes: Supporting Veterans and their families  Home Page – Help For Heroes

Celebrating with Someone Who is I’ll or in Hospital

For Carers looking after someone who is ill or in hospital, the festive season can be a time of mixed emotions. While others are celebrating, Carers may be dealing with the realities of illness and hospital visits. If possible, find ways for yourself and the person you’re caring for to take part in these celebrations, even if it’s in a small way. Great Ormond Street hospital has some suggestions: Top tips for your stay at hospital this festive season | Great Ormond Street Hospital

Staying Connected

Isolation can be a significant issue, especially during the winter months. Staying connected with others who understand your situation can provide much-needed support. Forward Carers offers online “Kissing it Better” Zoom groups, which are free social sessions for Carers. These sessions provide an opportunity to connect, share experiences, and find support from fellow Carers. They are held every Monday and Friday at 10:30 am and Thursday at 5pm.

Whether you are celebrating or managing a difficult moment, we wish you a safe and nurturing winter break with those you care about and care for.

Protection Against Discrimination and Harassment

If you’re an unpaid Carer for an elderly or disabled person, it’s essential to know that the law recognises and protects your rights. Caring for someone with specific needs can sometimes mean facing unfair treatment or barriers in various aspects of life. Fortunately, the Equality Act 2010 offers essential protections for Carers across England, Wales, and Scotland, with similar protections under legislation in Northern Ireland. This article explains how the law shields you against discrimination and harassment, applies to your caring role, and what to do if you experience unfair treatment.

1. How Does the Law Protect Carers Against Discrimination?

Under the Equality Act 2010, unpaid Carers have legal protections against discrimination and harassment, as the law considers you to be ‘associated’ with a person who has a protected characteristic, such as age or disability. This safeguard means you cannot be treated unfairly due to your connection with the person you care for.

In Northern Ireland, Carers have similar protections under the Human Rights Act and Section 75 of the Northern Ireland Act, which requires public bodies to promote equality for Carers—an important step toward building more inclusive, Carer Friendly Communities.

2. Where Could Unfair Treatment Happen?

Unfair treatment can happen in many areas, and the Equality Act protects against discrimination in:

• Employment – from job applications to workplace practices
• Education – in schools, colleges, or universities
• Housing – whether you’re buying or renting
• Goods and Services – including shops, restaurants, and public services
• Public Authorities – including councils, the NHS, and local authority schools

If discrimination occurs in any of these areas, understanding your rights is essential, as the Equality Act may provide protection against unfair treatment.

3. Protected Characteristics Under the Equality Act

The Equality Act safeguards individuals from discrimination based on specific characteristics, called “protected characteristics,” which include:

• Age
• Disability
• Gender reassignment
• Marriage or civil partnership
• Pregnancy and maternity
• Race
• Religion or belief
• Sex
• Sexual orientation

As a Carer, you may face discrimination by association if you experience unfair treatment due to your connection with someone who has one or more of these characteristics. This is especially relevant for Carers of individuals with disabilities, as the law specifically protects against discrimination in this context.

4. Types of Discrimination

The Equality Act outlines several forms of discrimination Carers may encounter:

• Direct Discrimination: Occurs when someone is treated less favourably due to a protected characteristic, such as disability. For example, being denied a job because of your caring responsibilities could be considered direct discrimination.
• Indirect Discrimination: Refers to rules or policies that appear neutral but disadvantage people with certain protected characteristics. For instance, if a workplace policy inadvertently disadvantages Carers, it may be indirect discrimination.
• Discrimination by Association: Occurs when you’re treated unfairly because of your association with a person who has a protected characteristic. For example, if your employer treats you unfairly due to your role as a Carer for a disabled family member, it’s known as discrimination by association.
• Harassment: Includes unwanted behaviour linked to a protected characteristic that creates an intimidating, hostile, or humiliating environment. Carers may experience harassment due to their association with someone who has a protected characteristic, like disability.
  

5. Taking Action if You Experience Discrimination

If you believe you or the person you care for has been treated unfairly due to a protected characteristic, take these steps:

• Record the Incident: Document what happened, where, when, and any witnesses.
• Seek Advice: Organisations like Citizens Advice, Carers UK, and disability rights groups can provide guidance.
• Raise the Issue: If possible, address the matter informally with the individual or organisation involved. Open communication can often resolve issues.
• Consider Legal Action: For serious cases, consider seeking legal advice to explore formal action options.
  

Your Rights Matter

Discrimination and harassment can add significant challenges to an already demanding Carer role. By understanding your rights, you can better protect yourself and advocate for fair treatment. Remember, you deserve to live and work in an environment that respects your invaluable contribution. If you need support, reach out to organisations that understand Carer rights and can offer assistance.

November hosts the annual Carers Rights Day and this year it is on Thursday 21^st November 2024. Over that week, there will be local and national events you can attend to learn more about your entitlement to help, advice and support. Keep your eye out for our November Newsletter to see the events Forward Carers, local councils and our partner organisations will be providing. Want to know more about this? Learn about why we have this annual awareness day and the themes for this year? 

History and Importance

Carers Rights Day is an annual event in the UK that raises awareness about the rights of unpaid Carers and ensures you receive the support you deserve. With over 5.7 million unpaid Carers in the UK, many people don’t even realise they are Carers, and may be unaware of their legal rights and entitlements. This day is a vital opportunity to highlight the challenges you face and to remind everyone of the invaluable role Carers play in our communities.

Why It Matters

Understanding and asserting your rights can make a world of difference. It empowers unpaid Carers to seek the support and benefits available to you. This year, Carers Rights Day falls on 21st November 2024, with the theme “Recognising Your Rights.” The aim is to help Carers identify your rights and access support, whether that’s in the workplace, healthcare, or through social services.

Key Themes for 2024

This year’s focus is on three main areas:

• Awareness: Educating Carers about your rights, such as Carer’s Leave, the right to request flexible working, and protection from discrimination.
• Support: Encouraging Carers to access available resources, like Carer’s Assessments and support during hospital discharges.
• Advocacy: Promoting the need for better recognition and support for Carers within the community and workplace.
  

Upcoming Event: Recognising Your Rights as an Unpaid Carer – Carers Rights Day 2024

Mark your calendar for Carers Rights Day on 18th November at 7pm-8:30pm! This online event, themed Recognising Your Rights, is a crucial opportunity for you as an Unpaid Carer to learn about your rights and available support.

Join expert speakers as we discuss Carer’s Leave, flexible working, Carer assessments, and more—all designed to empower you in your role. From understanding GP support to navigating hospital discharges, this session will guide you through the essentials.

Wiltshire Parent Carer Council (WPCC) are inviting Wiltshire parent Carers of children/ young people aged 0-25 years with special educational needs and/ or disabilities to share their views on Wiltshire’s Short Breaks Scheme.

Wiltshire’s current Short Breaks Scheme is commissioned until 2026. To begin to inform future decisions about the scheme, WPCC and Wiltshire Council want to have conversations with as many parent Carers as possible about this scheme.  Your child/ young person does not need to have accessed the scheme in the past or be currently eligible for the scheme for you to join in these conversations.

This is an important opportunity to help shape what a future short breaks scheme might look like in Wiltshire and we are encouraging as many parent Carers as possible to participate and share their views about social and leisure opportunities for their children/ young people.  Young people are invited to join sessions alongside their parent Carers if they would like to. 

Free tea, coffee and cake will be provided and parent Carers will be able to claim out of pocket mileage, car parking and childcare expenses incurred by attending sessions. Everyone who attends a session will be entered into a draw with the chance to win one of three £50 vouchers!

Sessions take place in September through to early October and will be held in Calne, Salisbury, Devizes and online.

Further information including details of venues can be found on the booking form. Please also click to see the flyer.