Carer Friendly Wiltshire: Children and Young People Data Protection and Privacy Statement 

The information below is about your personal information and how we use it

Who we are

Forward Carers is a not-for-profit Social Enterprise whose aim is to improve the physical and mental wellbeing of unpaid Carers, young and old, including parent carers. If you have questions about the personal information we have about you, or if you need assistance, feel free to reach out. If you are under 13, your parent or guardian would need to contact us on your behalf. If you are over 13, you can contact our Data Protection Officer at

Personal Data – What’s that?

Personal data includes any information that could be used to identify you. This could be your name, address, telephone number, email address, or any other information you provide to us.

For children aged 10-13 years old:

If you are between the ages of 10 and 13, we require consent from your parent or guardian to collect and use your personal information. Carers cannot give consent on behalf of children under 13. We will only collect information necessary for the services you request, and we will ensure that you understand how your information is used.

For young people aged 13-18 years old:

If you are between the ages of 13 and 18, you have the right to provide consent for the collection and use of your personal information. We will explain to you how your information is used and ensure that you understand your rights.

Where we get your personal data from and what we do with it

We collect personal data directly from you or from your parent or guardian if you are under 13. If you are receiving support from us, we may also obtain information from professionals such as social workers. We use this information to provide you with the support you need and ensure your well-being.

Sharing Your Information to Provide Support

We work with Wiltshire Council, NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board (ICB) to run the Carer Friendly Wiltshire website. These organisations are responsible for looking after your information. Sometimes, we might need to share your information with them if it’s really important to help you, or if the law says we have to.

Your information will also be shared with the following relevant services to ensure we can offer joined-up support:

How we store your information securely

Your personal information is stored securely on our management systems. We have implemented physical, electronic, and managerial procedures to safeguard and secure your data.

How long we keep your data for

We follow the General Data Protection Regulations (GDPR) to determine how long we retain your personal data. We only keep it for as long as necessary or as required by law.

Your rights

You have the same rights regarding your personal information as adults do. You can learn more about your rights on our website or by contacting our Data Protection Officer.

Working with children and families

If you are under 13 and receiving a service from us, we will need consent from your parent or guardian to hold your personal information. Sometimes, other agencies may share information with us if they believe we can help.

Contacting Us

If you have any questions about this privacy notice, please email us at